Limited Warranty
Our product(excluding accessory) are guaranteed to be free from defect in workmanship and materials for a period of eighteen months from date of shipment under normal use and service. But limited to repairing, at company's discretion.
Return Policy
Item must be returned within 14 days upon receiving for full refund or replace.The buyer is responsible for shipping costs of the return item.
Prior to shipping back,please contact us on the details of problem as well as obtain RMA number.The informations we need include model number,series number,reason for return and details of the problem,
Freight Policy
If the product is defective upon arrive,we will pay the freight in both direction.
Otherwise the distributor/customer will be responsible for the freight:
Within warranty : The distributor/customer is responsible for the freight of the device which is shipped to us for repair.We are responsible for the freight from us to the distributor/customer.
Out of warranty: The customer will be responsible for the freight in both direction.
Technical Training and Support
We provides free initial technical & service training on our product to our customer and further technical assistance via e-mail or telephone as required. The training could be performed in Tampa Bay Florida or Wuhan China. However traveling expenses to and from the above two place are not covered.
Service
